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Knowledge Base

  

Problem

You may receive the following error message during the connection on a website:

"The name on the security certificate is invalid or does not match the name of the site"

Cause

Either different URL is stated in the html source code, or your website IP address is shared with another site on your server, or the correct fully qualified domain name is not accessible via https.

Alternatively, you are pointed at the resource internally.


Resolution

Please ensure you are pointed at the correct URL and that all secure protocol (https) references are pointed to the certificate's common name.

If not, review the following solutions:

IP address being shared: When viewing the incorrect certificate on the secure domain please assign each SSL enabled domain a unique IP address or change the secure SSL port on the SSL enabled domains when sharing the same IP address.

For example you can assign the domain www.company.com SSL port 5201. When this is done, please *add* the port number to the URL, www.company.com:5201 for instance.

Alternatively, you can configure your web server so that customers who are connecting securely through https://www.company.com will be redirected to https://www.company.com:1027

Incorrect fully qualified domain accessed: To solve this issue, ensure all client's are forwarded to the right URL within the common name field.  For example, if the common name is www.ssl247.co.uk, then all clients entering ssl247.co.uk should be forwarded to www.ssl247.co.uk.

If any root or intermediate certificate is missing, please add the corresponding certificates to the key ring file by downloading them /ROOTS|here.


http://support.microsoft.com/kb/2772058

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